THE PRACTICE

Available Services

Recall System

To assist patients, especially those at risk, we run a reminder system for preventative health issues. Please inform staff if you do not wish to be involved in the recall program. It is essential to make an appointment when you receive a reminder letter or text message.

Repeat Prescriptions

In the interest of better health monitoring, repeat prescriptions will generally not be issued without a doctors consultation.

Appointments

Our walk-in appointments are determined by our GP availability on the particular day.
We strongly encourage that appointments be made in advance as there may be times when our GPs have reached the maximum patient amount allowed by Medicare per day.

To make an appointment telephone the surgery or book online. Please indicate preferred time and doctor you wish to see. If you require a longer consultation please inform the receptionist at the time of the booking. Should you be unable to keep your appointment, please contact the surgery at least two hours prior to the allocated time to cancel your appointment as from the 1st July 2022, a $55 non-attendance fee will be applied to your account.

Please notify reception staff upon your arrival. If you are experiencing any of the following please notify reception immediately:

• Chest pain
• Shortness of breath
• Sudden onset of visual disturbance
• Gastroenteritis
• Flu like symptoms
• Contagious illness (requiring a mask)
• Rash

Any medical emergencies will always be attended to promptly. Emergency calls will always be accepted immediately by the doctors.

The doctor will return all other calls between consultations or at their earliest convenience. Our reception staff are experienced in assisting you with your inquiry.

Walk-ins will be seen by the doctor at the next available time, however appointments will always have priority.

Home Visits

Virginia Medical Centre provides home visits to residents in The Palms Residential Village and The Virginia Gardens Caravan Park, please contact the centre to enquire about an appointment. Other home visits are made at the discretion of the doctor and are restricted to our regular patients who may be seriously ill or those whose mobility is impaired.

Test Results

To maintain a strict code of confidentiality, patients are advised to make an appointment with their doctor to have their results discussed.  We will not give any results over the phone or via email.

Referral Letters

When seeing your specialist, please ensure your referral letter is current. Patients must book an appointment with their doctor to obtain a referral letter to a specialist.

Other Facilities

Disabled access and onsite parking is available to assist in transport. There are facilities for baby nappy changing and feeding should this be required.

Australian Clinical Labs

We have on site Pathology services, appointments are not needed unless you are having a special test like a GTT or a Breath test or Holter monitor or Blood pressure tests(Please note fees may apply for some services). You must ring on (08)8366 2000 to book and the test will be performed here at Virginia Medical Centre.

After Hours Care

Should you require medical assistance outside our usual hours, care is provided by an approved locum service, call National Home Doctor Service on 13 74 25 (13SICK).

In the case of an emergency and because of distances served by this outer metropolitan practice, you may be wise to call an ambulance or head straight to Gawler or Lyell McEwen Hospitals.

Privacy Policy

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health Information. Please feel free to request a detailed copy of the National Privacy Policy.
Virginia Medical Centre uses a data base where all our patients records are stored.

 

Patient Feedback

If you have any suggestions and concerns we would like to hear about them. You can use the form below, the suggestion box in the waiting room or alternatively you may want to bring it up with your doctor or our reception staff. If you choose take the matter further you can contact the Health & Community Services complaints commissioner on: 1800 232 007.