VIRGINIA MEDICAL AND HERITAGE MEDICAL CENTRES aim to provide a comprehensive general practice service.

We have doctors with a wide range of skills and interests to meet all your medical needs. Our doctors are involved in continuing medical education programs.

We are a Bulk Billing practice for all Medicare Consultations.

SERVICES AVAILABLE:

Recall System

To assist patients, especially those at risk, we run a reminder system for preventative health issues. Please inform staff if you do not wish to be involved in the recall program. It is essential to make an appointment when you receive a reminder letter or text message.

Repeat Prescriptions

In the interest of better health monitoring, repeat prescriptions will generally not be issued without a doctors consultation.

Appointments

To make an appointment telephone the surgery or book online . Please indicate preferred time and doctor you wish to see. If you require a longer consultation please inform the receptionist at the time of the booking. Should you be unable to keep your appointment, please contact the surgery at least two hours prior to the allocated time to cancel your appointment as from the 1st January 2019, you will be charged a $25 cancellation fee if you fail to do so.

Please notify reception staff upon your arrival. If you are experiencing any of the following please notify reception immediately:

• Chest pain
• Shortness of breath
• Sudden onset of visual disturbance
• Gastroenteritis
• Flu like symptoms
• Contagious illness (requiring a mask)
• Rash

Any medical emergencies will always be attended to promptly. Emergency calls will always be accepted immediately by the doctors.

The doctor will return all other calls between consultations or at their earliest convenience. Our reception staff are experienced in assisting you with your inquiry.

Walk-ins will be seen by the doctor at the next available time, however appointments will always have priority.

Home Visits

Virginia Medical Centre provides home visits to residents in The Palms Residential Village and The Virginia Gardens Caravan Park, please contact the centre to enquire about an appointment.  Other home visits are made at the discretion of the doctor and are restricted to our regular patients who may be seriously ill or those whose mobility is impaired.

Test Results

To maintain a strict code of confidentiality, patients are advised to make an appointment with their doctor to have their results discussed.  We will not give any results over the phone or via email.

Referral Letters

When seeing your specialist, please ensure your referral letter is current. Patients must book an appointment with their doctor to obtain a referral letter to a specialist.

Fees

This is a bulk-billing practice for all Medicare Consultations. Fees apply for Pre-Employment medicals,Private Insurance Reports and Medicals, Heavy Vehicle, Motor and Harness Racing licence renewals. Please check when making a booking.

We appreciate that some specialist or imaging or pathology services may cost more than the scheduled fee, we will endeavour to inform you if this is so.

Other Facilities

Disabled access and onsite parking is available to assist in transport. There are facilities for baby nappy changing and feeding should this be required.

Clinpath Laboratories

We have on site Pathology services, appointments are not needed unless you are having a special test like a GTT or a Breath test or Holter monitor or Blood pressure tests(Please note fees may apply for some services). You must ring on 0883662000 to book and the test will be performed here at Virginia Medical Centre.

CLINPATH  SERVICE TIMES

VIRGINIA MEDICAL CENTRE

Mon-Fri:    7:30am-1:00pm

          Sat:    8:00am-12:00pm

HERITAGE MEDICAL CENTRE

 Mon-Fri:      8:00am-11:00am

Our Commitment

Virginia Medical Centre and Heritage Medical Centre are GPA accredited practices. We are committed to your care, respect your rights and needs and provide a safe and efficient environment delivering the highest level of care.

After Hours Care

Should you require medical assistance outside our usual hours, care is provided by an approved locum service, call National Home Doctor Service on 13 74 25 (13SICK).

In the case of an emergency and because of distances served by this outer metropolitan practice, you may be wise to call an ambulance or head straight to Gawler or Lyell McEwen Hospitals.

Privacy Policy

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health Information. Please feel free to request a detailed copy of the National Privacy Policy.
Heritage Medical Centre and Virginia Medical Centre provide a shared service where both clinics are on the same data base where all our patients records are linked.

Appointments can be made at either clinic from both locations.

Patient Feedback

If you have any suggestions and concerns we would like to hear about them. There is a suggestion box in the waiting room or alternatively you may want to bring it up with your doctor or our reception staff. If you choose take the matter further you can contact the Health & Community Services complaints commissioner on: 1800 232 007

VIRGINIA  MEDICAL CENTRE & HERITAGE MEDICAL CENTRE OBSERVE A STRICT NO SMOKING POLICY.